Shipping & Worldwide Delivery
Comprehensive Shipping Policies for B2C and B2B Customers
At Nuvoun, we are proud to outfit a global community. We offer dedicated shipping policies tailored to both our individual shoppers (B2C - Business to Consumer) and our global wholesale retail partners (B2B - Business to Business).
B2C Shipping Policy (Individual Consumers)
1. Shipping Options
We offer several reliable mail carriers for our customers, including USPS, UPS, FedEx, and DHL. You can select your preferred or most trusted carrier automatically during the checkout process. We also offer Express options via UPS, FedEx, and DHL.
2. Shipping Costs & International Delivery
We proudly ship worldwide. Standard worldwide shipping is absolutely FREE. If you require expedited delivery or specific premium carrier services, additional charges will be calculated and applied at checkout based on your request.
3. Delivery Times
For standard free shipping, orders typically take 10 to 15 days to process, ship, and reach your destination anywhere in the world. A tracking number will be provided as soon as your item is dispatched.
4. Taxes and Import Fees
For international orders, customers are responsible for paying any applicable local customs duties, foreign sales taxes, or import fees upon arrival. These fees are not calculated or included in the product prices at checkout.
5. U.S. Territories & APO/FPO
Yes, we deliver to Puerto Rico, other U.S. territories, and APO/FPO/DPO addresses. Please note that shipping to these specific locations incurs an extra shipping cost, which will be calculated at checkout.
6. Lost, Damaged, or Returned Products
- Lost or Damaged: If your product is lost or arrives damaged in transit, simply take clear pictures of the damage and contact us. We offer a 100% full refund for damaged or lost goods.
- Returns & Exchanges: We accept returns and exchanges within 14 days of receiving your item. Please contact our support team to initiate the process.
B2B Shipping Policy (Wholesale & Retailers)
B2B fulfillment focuses on bulk orders supplied to other businesses, boutiques, and retailers. Because these orders involve larger quantities and higher values, the logistics are more complex than standard B2C parcels.
Order Volume & Shipping Methods
B2B orders are generally shipped via freight and palletized due to the bulk volume. However, if a B2B order is small enough, it can be securely packed in boxes and shipped via standard parcel services. We understand B2B is time-sensitive, and we adhere to strict fulfillment regulations to ensure your inventory arrives on schedule.
Pricing Terms & Incoterms
We offer our wholesale customers FOB (Free On Board) and C&F (Cost and Freight) pricing at the time of invoice. Below is a guide to the shipping terms we can accommodate based on your factory quotes and logistics preferences:
EXW (Ex Works): The lowest price quote. We make the goods available at our factory. The buyer is entirely responsible for transportation, export/import clearances, and insurance once it leaves our doors.
FOB (Free On Board): Highly recommended. We clear the goods for export and drop them off at the nearest port. The buyer assumes responsibility from the port onwards. This allows you to easily use 3rd party inspection services at the export port.
CFR (Cost and Freight): We bear the shipping cost to your import port. However, the risk transfers to the buyer the moment the goods are loaded onto the ship at the export port.
CIF (Cost Insurance and Freight): Similar to CFR, but we (the seller) assume the risk and obtain insurance for the goods until they reach your destination port. We clear customs for export, but the buyer pays the import duty.
DAT (Delivered at Terminal): We deliver the goods (unloaded) to your import port and cover all risks/costs to get it there. The buyer pays all import and customs fees from that point.
DAP (Delivered at Place): We deliver the goods to your final destination, assuming all risks during transit. The buyer is responsible for paying customs clearance fees and unloading the goods.
DDP (Delivered Duty Paid): The easiest method for the buyer. We handle and pay for everything, including shipping, risks, and duties to the final destination. The buyer only unloads the goods. Note: While convenient, DDP is generally the most expensive option as we must select and trust the freight forwarder entirely.