Privacy Policy

At Nuvoun, protecting your privacy and personal information is our top priority. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us as either a B2C customer or a B2B wholesale partner.

1. Information We Collect

To provide you with our premium Gothic fashion wear and seamless worldwide shipping, we collect the following types of information:

• Personal Identification Information: Name, billing address, shipping address, email address, and phone number when you place an order or register for an account.
• Business Information (B2B): Company name, tax identification numbers, and business contact details for wholesale accounts.
• Payment Information: We securely process your payment details through our encrypted payment gateways. Note: We do not store your full credit card numbers on our servers.
• Technical Data: IP addresses, browser types, and device information collected automatically via cookies to improve your shopping experience on our website.

2. How We Use Your Information

We use the data we collect for the following purposes:

• To process, fulfill, and ship your orders globally.
• To communicate with you regarding order updates, tracking numbers, returns, or customer service inquiries.
• To provide personalized B2B freight quotes (e.g., FOB, CIF) and manage wholesale accounts.
• To improve our website's performance and optimize our product offerings.

3. Information Sharing with Third Parties

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted third parties necessary to operate our business, such as:

• Shipping Carriers: Companies like DHL, FedEx, UPS, and USPS to deliver your orders.
• Payment Processors: Secure gateways that handle your transactions.
• Legal Compliance: If required by law, we may disclose information to comply with international trade regulations, customs authorities, or legal processes.

4. Data Security

We implement strict industry-standard security measures, including SSL (Secure Sockets Layer) encryption, to protect your personal and payment information during transmission and storage. While no method of transmission over the Internet is 100% secure, we continuously monitor our systems to ensure your data remains safe.

5. Your Rights

Depending on your location, you may have the right to access, correct, or request the deletion of your personal data. You can also opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of our emails.